Complaints may be submitted to Elavon Financial Services DAC Luxembourg Branch and U.S. Bank Global Fund Services (Luxembourg) S.a.r.l. (‘the Companies’) using the following contact details:
Elavon Financial Services DAC, Luxembourg Branch
U.S. Bank Global Fund Services (Luxembourg) S.a.r.l
A representative from the Companies will provide an initial acknowledgement to you within 10 days to confirm the complaint has been received and is being investigated. Your complaint will be addressed within 1 month.
Should you not be satisfied with the response from the Management you can file a request for out-of-court complaint resolution with the Commission de Surveillance du Secteur Financier (the “CSSF”):
Commission de Surveillance du Secteur Financier
283, route d’Arlon
L-1150 Luxembourg
Tel : (+352) 26 25 1- 1
Email: direction@cssf.lu